Questions & Answers
Q: How do I reserve what I want with Party at the Moontower?
A: It’s much like online shopping – add the items and quantities you want into your “wish list” and hit send. We will receive your order request and be back to you within 24 hours with the availability for your date and total costs, including delivery. Once we’ve sent you a proposal, your items are on hold for you for two weeks. After the two weeks, we require a 50% deposit to reserve your order. The remaining balance is due 14 days before your scheduled date.
Q: Do you have a minimum order requirement?
A: At this time, we do not (we reserve the right to change this in the future.)
Q: When should I book?
A: Because quantities are limited, you should book as soon as possible – don’t want to lose out on that sweet dessert table you have your eye on!
Q: How does pick-up & delivery work?
A: Since our inventory consists of some fancy goods (albeit commercial grade) we’d like to last! We prefer to handle pick-up and delivery ourselves. Delivery fees start at $250 and increase based on what you’re renting, the quantities, venue, pick-up hours and location.
Q: Where do you deliver?
A: Besides Austin, Dallas, Houston? Anywhere! Fees are based on the number of days the rental is out for your event, mileage, and set-up. Out-of-town deliveries (over 90 miles) are subject to higher delivery fees to cover our team's travel expenses, such as hotel and food.
Q: Can I please pick-up myself?
A: We can talk about it. If it's a small order and you have a truck and some moving blankets, we’re happy to discuss on a case-by-case basis!
Q: What is the rental period?
A: Generally 12-48 hours, depending on your event and pick up time and logistics.
Q: What if I need more than you have?
A: If you need more than the listed quantities, just shoot us an email and we will see what we can do!
Q: I want to do custom furniture for my party or wedding, how does that work?
A: We do that! Lead times should be a consideration, but with 6+ months, we can help you pull together something pretty cool. Plus, you get to keep it!
Q: Sometimes guest don’t behave. What happens if I return my order with a broken chair leg, cigarette burn on a couch or a champagne soaked sofa?
A: It happens. We expect a normal amount of wear and tear—small scratches, etc. We have a 10% damage deposit which will be refunded after the event pending no bigger damage. Damage and appropriate fees will be determined on a case by case basis. We will assess and send you an invoice for any replacements or repair fees. Please see our full rental terms for detailed information.
Q: Are your rentals new or vintage?
A: While the majority of our furniture is new, you can expect some normal wear and tear—small scratches, etc—but they are not as distressed as real vintage items. We do our best to clean and repair our items, but keeping everything in brand-spankin'-new condition is simply not possible. We hope you understand!
Q: And what is your cancellation policy?
A: If you cancel at least 90 days before your event, you will receive a full refund. After 90 days, you forfeit your deposit. If you cancel within a week of your event, you will forfeit the entire order amount. We understand that things happen – plans change. But being a small business, we have to protect ourselves if we pass on other rental opportunities because inventory is committed – hence the cancellation policy.