Frequently Asked Questions

When you find the item or package you want, simply click “add to wishlist”. Once you’ve added all of your items, click on the small heart in
the bottom right corner of your screen. You’ll be prompted to fill out your contact & venue information. Hit “send list” and a Moontower
sales lead will be in touch within one business day!

Absolutely! Our Moontower Sales Leads have a keen eye for design and are happy to give recommendations that go with your wishlist items. They’re also experts on Austin venues and can give advice as to what works best in your space. Don’t forget to check out our Inspo or At Your Venue pages to get inspiration for the space you’ve booked.

You’ll sign your rental agreement and submit your 50% non-refundable deposit via one easy link. By signing and completing this payment,
your items are locked in for your event! The remaining balance is due two weeks prior to your load-in date.

You can! Please refer to your contract for our terms or reach out to your Client Experience Lead regarding changes.

We charge a non-refundable damage waiver fee of 10%, taxes and delivery fees. 

Our delivery fee starts at $300 and we offer two options for delivery and pickup:

‘Standard’ – Two hour arrival window for delivery or pickup. Please note our crew may arrive at any point during this window, so be sure to allow enough time to complete setup prior to the event start. Not sure how long our setup will take? Ask us for an estimate!

‘Priority’ – Exact arrival timing for clients who have shorter windows for delivery and pickup. Our delivery team will arrive within 15 minutes on either side of your scheduled time.

Delivery fees are charged prior to the event and determined based on a variety of factors, including staffing, vehicles, venue location + logistics, and more. Delivery fees include setup of our items, contingent on onsite direction from you or your team.

We do allow self pick up and return for certain items, during our warehouse hours: 10am-4pm, Monday thru Friday. Not all items are eligible. Please reach out for more info!

Watch the leather, man! Clients are responsible for ensuring that rental items are protected from the elements while in their care. Please have a plan in place for inclement weather to avoid being charged damage fees. If the weather turns sour, items should be covered, moved away from sides of tents, and rugs should be rolled up and not left on the ground.

If a piece does get dirty or damaged, we’ll assess the damage when it returns to our warehouse. If your cleaning fee covers the repairs, you’re all set. If it doesn’t, we’ll ask that you take care of the additional repair costs.

Austin is our sweet spot, but we travel all over Texas too—including San Antonio, Dallas, Houston and Marfa! If you’re
interested in an order for out of state, we’d love to chat with you. Please inquire for more information.

Customization – Visit our Backdrops & Structures Page, find the Custom Color item that’s perfect for your event, let us know how you want to customize it, and we’ll take it from there! Specific bar inventory can also be customized with vinyl, decor & paint color. 

Fabrication – Work with our team to build something from scratch!

See our custom work here! 

Our Production Team is excited to build something original for your event! Gather your notes or inspiration photos and email us at info@moontowerrentals.com. Please note, fabrications require more lead time—we recommend reaching out at least two months in advance.

We love a good collab with industry partners, or a chance to support organizations doing great work. Please fill out this form and shoot us an email at info@moontowerrentals.com.

Yes! Planners are so important to us and we love working with y’all! Check out the details on our Preferred Planner Circle.