Frequently Asked Questions
How It Works
Rentals
How do I browse your inventory?
Browse our full catalog here to find every piece in our inventory! Click on the item for pricing, quantity available, dimensions and more. Be sure to check out our pre-styled lounges!
Do you have an item minimum?
Yes, we have an $800 item minimum for in-town (Austin address) deliveries and $1,200 for out-of-town. During busy season (March, April, May, September, October, November + major holidays), our minimum increases to $1,400 for in-town deliveries and $1,800 for out-of-town.
Do you have a showroom? Can I see the items in person before booking?
We don’t currently have a showroom, but we do allow visits to our warehouse by appointment only. Please email info@moontowerrentals.com to book a time to visit!
I heard you do custom branded pieces! How can I start that process?
We’d love to customize one of our pieces for you! Email us at info@moontowerrentals.com to get the process started! Please note custom items require more lead time – we recommend reaching out at least a month prior to your event to ensure turnaround.
Ready to Party?
How do I create a wishlist?
When you find the item or package you want, simply click “add to wishlist”. Once you’ve added all of your items, click on the small heart in the bottom right corner of your screen. You’ll be prompted to fill out your contact & venue information. Hit “send list” and a Moontower sales lead will be in touch within one business day!
Can you help me decide what other items will look good with the pieces I've picked out?
Absolutely! Our Moontower sales leads have a keen eye for design and are happy to give recommendations that go with your wishlist items. Don’t hesitate to ask!
Alright, alright, alright, how do I book and confirm my items?
You’ll sign your rental agreement and submit your 50% non-refundable deposit via one easy link. By signing and completing this payment, your items are locked in for your event! The remaining balance is due two weeks prior to your event date.
Can I make changes to my order once I've booked?
You can! Please refer to your contract for our terms or reach out to your client experience lead regarding changes.
Delivery & Day-Of
What is your delivery fee?
Our delivery fee starts at $250 and we offer two options for delivery and pickup:
‘Standard’ – Two hour arrival window for delivery or pickup. Please note our crew may arrive at any point during this window, so be sure to allow enough time to complete setup prior to the event start. Not sure how long our setup will take? Ask us for an estimate!
‘Priority’ – Exact arrival timing for clients who have shorter windows for delivery and pickup. Our delivery team will arrive within 15 minutes on either side of your scheduled time.
Delivery fees are charged prior to the event and determined based on a variety of factors, including staffing, vehicles, venue location + logistics, and more. Delivery fees include setup of our items, contingent on onsite direction from you or your team.
Do you deliver outside of Austin?
Austin is our sweet spot, but we travel all over Texas – including San Antonio, Dallas, Houston and Marfa! Order minimums and delivery fees are higher for events outside of Austin but don’t hesitate to reach out if you’d like us to go on the road!
Can I pick up my items from your warehouse?
We do allow self pick up and return for certain items, during our warehouse hours: 10am-4pm, Monday thru Friday. Not all items are eligible. Please reach out for more info!
What about rain and inclement weather?
Hey! Watch the leather, man! Clients are responsible for ensuring that rental items are protected from the elements while in their care. Please have a plan in place for inclement weather to avoid being charged damage fees. If the weather turns sour, items should be covered, moved away from sides of tents, and rugs should be rolled up and not left on the ground.
Marketing
I’m interested in having Party at the Moontower as a sponsor for my event or a styled shoot vendor. How can I inquire?
We love a good collab and a chance to support other organizations! Please fill out this form and shoot us an email at info@moontowerrentals.com.