Q: How do I browse your inventory and get pricing?
Q: I'm ready to party! How do I get a quote?
There are three main ways to get started.
- Shoot us an email at info@moontowerrentals. We are typically faster via email and we strive to always respond within 24 hours (during business hours).
- Submit a wishlist on our website. Much like a shopping cart, you can put your favorite items into a cart by clicking the little heart next to it. All done? Hit submit in the bottom right corner of your screen.
- Give us a ring at 512-522-4982.
Q: Do you have an item minimum?
Yes, we have an $800 item minimum for in-town and $1200 item minimum for out-of-town deliveries outside of busy season.
During high season (March, April, May, September, October, and November plus major holidays), the item minimum is $1400 for in-town deliveries (Austin address) and $1800 for out-of-town deliveries (not an Austin address).
The total of the items on your order must come to at least the minimum amount before fees and delivery. See more on delivery and pick-up below!
Q: How does delivery work?
Delivery is an additional charge, starting at $250.
We offer two options: Standard and Priority.
‘Standard’ is a 2-hour arrival window for both delivery and pickup.
‘Priority’ is for exact timing and/or shorter windows than a 2-hour arrival window for delivery and pickup. Please note the delivery team can arrive within 15 minutes on either side of your scheduled time for exact timing.
Delivery fees are charged prior to the event and determined by what we believe to be the correct amount of time our team should finish load in and load out based on our conversations with you. Most fees include setup. Please inquire for more information.
Delivery fees are based on a variety of factors like:
- your venue
- truck size
- crew size
- the size of the order
- obstacles we may face like stairs, small elevators, loading area height restraints, long distances, etc.
Q: Do you deliver outside of Austin?
We deliver in Austin and beyond, although Austin and its surrounding cities are our sweet spot. We travel all over Texas, including San Antonio, Dallas, Houston, and Marfa. We do have higher-order minimums for certain cities and higher delivery fees to cover our team’s additional travel expenses such as hotel and meals. Please reach out!
Q: Can I pick up my items from your warehouse?
We do allow will call (self pick up and return) for some items during our warehouse hours 10-4 pm, Monday through Friday. Not all items are eligible for a will call! Please inquire.
Q: Do you have a showroom? Can I see the items in person?
We do not have a showroom, but we do allow visits to our warehouse by appointment only. Please email firstname.lastname@example.org to book an appointment
Q: Alright, alright, alright, how do I book and confirm my items?
All online! We make it simple and easy to submit your 50% non-refundable retainer and signature via an e-payment link. By signing and paying, your items are now locked in for your date. Yay!
The remaining balance is due two weeks prior to your load-in date.
You can still adjust your order before your event, please refer to your contract for more information or ask us!
Q: What about rain and inclement weather?
Watch the leather, man! All clients are responsible for ensuring your rental items are protected from the elements (rain, snow, dirt, sand, etc.). Please have a plan in place for inclement weather to avoid being charged damage fees.
Items should be protected while in your care. If inclement weather is called for, items should be covered, moved away from the sides of tents, and rugs should be rolled up and not left on the ground.