Questions & Answers
Q: How do I reserve the items I want?
A: There's a couple of ways to do it. If you're not sure what you want, you can contact us via phone, email or contact form and we'll help you out. You can also create a wishlist on our website, it's just like a shopping cart! First, head to the rentals page. Hover your mouse over an item you like and click the heart to add items to your wish list. When finished, click the "MY WISHLIST" tab in the upper right corner, update quantities, add event details and hit send! We will receive your request and get back to you within 1-2 business days with the availability for your date and total costs, including delivery. After everyone is happy with the order, we require a 50% retainer and a signed rental agreement to officially reserve your items.
Q: Can I visit your warehouse?
A: Please call or email us to schedule an appointment. We do not office at the warehouse. Appointments must be made Tuesday - Thursday since our rentals are at events on the weekends.
Q: What is the rental period?
A: All prices listed are per item per day (24 hours). For events spanning multiple days, we give price breaks based on the number of event days. Please contact us to discuss your specific event.
Q: What are your booking and payment terms?
A: To officially reserve an order, we require a retainer, which is 50% of your total order and a signed rental agreement. We do offer installments, so please inquire! The remaining balance is due 14 days before your event date. If booking within 14 days of your event, the full amount and signed rental agreement will be due to reserve your order. Payment is accepted online with all major credit cards and also by check or ACH payment (please inquire for ACH info). All CC and debit cards are subject to a 3% processing fee. Please note that receiving a quote does not hold the items on your order. Only by paying a retainer and signing the rental agreement. That said, we're reasonable folks... If someone else is interested in your same items after we've given you a quote, we try our best to notify you to give you the first right of refusal. In busy times, we can't guarantee that your items will be held without a retainer. Thanks for your understanding!
Q: Do you have a minimum order requirement?
A: No, we don't! Delivery starts at $200. See below for more information. Peak times such as SXSW are subject to higher minimums.
Q: How does pick-up & delivery work?
A: Since our inventory consists of some fancy goods, we’d like them to last! Delivery fees start at $200 and increase based on a variety of factors including, but not limited to, the rental items, quantities, venue, pick-up hours and location.
Q: Where do you deliver?
A: Anywhere and everywhere beyond Austin! Surrounding Hill Country, even across Texas, including San Antonio, Dallas, and Houston. Fees are based location, mileage, and set-up. Out-of-town deliveries (over 90 miles) are subject to higher delivery fees to cover our team's travel expenses, such as hotel and food.
Q: Can I please pick-up the items from your warehouse?
A: We’re happy to discuss on a case-by-case basis! Depending on the items you request, we will determine if an order is fit for will call. Will calls are subject to a higher damage waiver of 15%. Our will call hours are from 9-5 pm, Monday through Friday only and must be organized for a specific pick up time since we do not office out of our warehouse.
Q: What if I need more than you have?
A: If you need more than the listed quantities, just shoot us an email and we will see what we can do!
Q: I want to do custom furniture for my party or wedding, how does that work?
A: We can do that! Lead times should be a consideration, but with a 1-2 month heads up, we can help you pull together something pretty cool.
Q: Sometimes guests can have... too much fun. What happens if I return my order with a broken chair leg, cigarette burn on a couch or a champagne soaked sofa?
A: It happens. We expect a normal amount of wear and tear—small scratches, etc. Damage and appropriate fees will be determined on a case by case basis. We will assess and send you an invoice for any replacements or repair fees. Please see our full rental terms for detailed information.
Q: Are your rentals new or vintage?
A: While the majority of our furniture is new, you can expect some normal wear and tear—small scratches, etc—but they are not as distressed as real vintage items. We do our best to clean and repair our items, but keeping everything in brand-spankin'-new condition is simply not possible. We hope you understand!
Q: What is your cancellation policy?
A: We understand that things happen – plans change! We allow written cancellations, sent during business hours, 9am-5pm CST. All cancelations are based on number of days out from the Reservation Load In Date. If you cancel 30 days or more, we will refund any total fees above the retainer. We have separate policies in place regarding COVID-19. We're happy to answer additional questions in regards to COVID-19, let's chat! Please note retainer is non-refundable. You can find our current rental agreement in the footer.
Q: Do you sponsor events or partner with other companies?
A: If you are a nonprofit and would like us to sponsor an event, please fill the sponsorship form on our contact page. If you would like us to participate in a styled shoot or another marketing opportunity, please find the marketing opportunity form on our contact page.
Q: What are your current safety precautions with COVID-19?
A: As a team, we are committed to the health and safety of our clients, event partners and employees. Our business is currently fully operational and available M-F, 9am-5pm to address any questions you may have related to our Covid-19 protocol. Please see our blog post titled, "UPDATED POLICIES & PROCEDURES: COVID-19" for updated information. PLEASE NOTE: We are constantly reviewing our policies and conforming to state and local standards and event industry guidelines. Please check back for the most updated policies and procedures as time goes and and we learn more information about this pandemic that might effect your event.