Questions & Answers
Q: How do I reserve what I want with Party at the Moontower?
A: There are a couple of ways to start this process. If you're not sure what you want, then just contact us via phone, email or contact form and we'll help you out. If you have your eye on some specific pieces, you can create and send us a wishlist directly from our website. First add items to your wishlist from the individual product page. When finished, click the "MY WISHLIST" tab in the upper right corner, update quantities, add your event details and hit send! We will receive your order request and get back to you within 1-2 business days with the availability for your date and total costs, including delivery. After everyone is happy with the order, we require a 50% deposit and a signed rental agreement to officially reserve your items.
Q: What are your booking and payment terms?
A: To officially book your items, we require a 50% deposit and a signed rental agreement. The remaining balance is due 14 days before your event date. If booking within 14 days of your event, the full amount and signed rental agreement will be due to reserve your order. Payment is accepted online with all major credit cards (Stripe is our credit card processor), and also by check or ACH payment (please inquire for ACH info). Please note that receiving a quote does not hold the items on your order. Only by paying a deposit and singing the rental agreement will we be able to reserve your items. That said, we're reasonable folks... If someone else is interested in your same items after we've given you a quote, we try our best to notify you to give you the first right of refusal. In particularly busy times though, we can't guarantee that your items will be held without a deposit. Thanks for your understanding!
Q: Do you have a minimum order requirement?
A: At this time, we have a $250 minimum for all orders.
Q: Can I visit your warehouse?
A: Yes, please call or email us to schedule an appointment. Appointments must be made Tuesday - Thursday since our rentals are at events on the weekends.
Q: How does pick-up & delivery work?
A: Since our inventory consists of some fancy goods (albeit commercial grade) we’d like to last! We prefer to handle pick-up and delivery ourselves. Delivery fees start at $180 and increase based on what you’re renting, the quantities, venue, pick-up hours and location.
Q: Where do you deliver?
A: While our primary delivery areas are anywhere within Austin and surrounding Hill Country, we've also done events across Texas, including San Antonio, Dallas, and Houston. We're open to going anywhere for your event! Fees are based on the number of days the rental is out for your event, mileage, and set-up. Out-of-town deliveries (over 90 miles) are subject to higher delivery fees to cover our team's travel expenses, such as hotel and food.
Q: Can I please pick-up myself?
A: We can talk about it. Depending on the items you request, we will determine if an order is fit for will call. We’re happy to discuss on a case-by-case basis!
Q: What is the rental period?
A: All prices listed are per item per day (24 hours). For events spanning multiple days, we give price breaks based on the amount of event days. Please contact us to discuss your specific event.
Q: What if I need more than you have?
A: If you need more than the listed quantities, just shoot us an email and we will see what we can do!
Q: I want to do custom furniture for my party or wedding, how does that work?
A: We do that! Lead times should be a consideration, but with a 1-2 month heads up, we can help you pull together something pretty cool.
Q: Sometimes guest don’t behave. What happens if I return my order with a broken chair leg, cigarette burn on a couch or a champagne soaked sofa?
A: It happens. We expect a normal amount of wear and tear—small scratches, etc. We have a 10% damage deposit which will be refunded after the event pending no bigger damage. Damage and appropriate fees will be determined on a case by case basis. We will assess and send you an invoice for any replacements or repair fees. Please see our full rental terms for detailed information.
Q: Are your rentals new or vintage?
A: While the majority of our furniture is new, you can expect some normal wear and tear—small scratches, etc—but they are not as distressed as real vintage items. We do our best to clean and repair our items, but keeping everything in brand-spankin'-new condition is simply not possible. We hope you understand!
Q: And what is your cancellation policy?
A: If you cancel at least 90 days before your event, you will receive a full refund. After 90 days, you forfeit your deposit. If you cancel within a week of your event, you will forfeit the entire order amount. We understand that things happen – plans change. But being a small business, we have to protect ourselves if we pass on other rental opportunities because inventory is committed – hence the cancellation policy.
Q: Do you sponsor events or partner with other companies?
A: If you a nonprofit and would like us to sponsor an event, please fill the sponsorship form on our contact page. If you would like us to participate in a styled shoot or another marketing opportunity, please find the marketing opportunity form on our contact page.