Updated Policies & Procedures: COVID-19
These are craaazy days, folks, and we’re right there with you… While it is uncertain when things will return to normal, we want to make it as easy as possible for you to continue to plan your events.
Below are our relaxed terms, intended to help our clients and partners feel more confident in booking events in these uncertain times:
As a team, we are committed to the health and safety of our clients, event partners and employees. Our business is currently fully operational and available M-F, 9am-5pm to address any questions you may have related to our Covid-19 protocol.
Warehouse Tours: We are available for in-person warehouse tours by appointment only. Visitors will be limited to 3 guests and all parties will be required to wear masks. We will be enforcing social distancing during warehouse tours! We can also do virtual tours too.
Employee Health: Our sales team/office staff has been observing Austin shelter-in-place orders and working remotely since March. If for any reason our staff has to come into contact with co-workers or clients, they are required to wear masks. Same info we currently have about delivery staff being required to increase handwashing/sanitation at different points in the delivery process.
We have encouraged CDC recommended “social distancing” for those who do come to work and everyone in our offices and warehouses are required to wear masks at all times.
Sanitation of Rental Inventory: We are disinfecting all furniture surfaces between uses as well as upon load-in/pickup for any surfaces that have been touched. Hard surfaces are wiped down with commercial-grade disinfectant and soft/upholstered surfaces sprayed with a fine mist disinfectant spray. We are also following guidance from the Event Safety Alliance.
Delivery Process: Delivery staff will NOT be allowed to work if they have a temperature or are feeling ill for any reason. Heightened employee hygiene is required, including frequent hand sanitation at multiple points during the load in/out process. Masks are required for staff during deliveries or will calls.
PLEASE NOTE: We are constantly reviewing our policies and conforming to state and local standards and event industry guidelines. Please check back for the most updated policies and procedures as time goes and we learn more information about this pandemic that might affect your event.
We’ve updated our contract so you can feel more confident about booking! Here are a few important points for you to know:
- You can easily reschedule up to 48 hours with no penalty before your event date and receive full credit for 1 year from the original date, should you need to move your event due to any changes in local or state mandates
- You can reschedule and keep the amount you’ve paid thus far for credit for a full year even if you don’t have an event date yet. You have time to plan if things change!
- We’re offering payment plans for clients to make paying for rentals more accessible, email us for more information!
- Free design consultation to help you if you need to change plans. We’ll make sure you’re new plans are stress-free!
You can review our full contract terms outlined below.